Collection of Information: We aim to collect, use and disclose only such information as is required to enable us to manage your account, to provide the Services, to maintain our customer/visitor lists, to respond to your inquiries or provide feedback, for identification and authentication purposes, for service improvement. We will maintain the confidentiality of any contact information you provide to us on signing up for our Services or contacting us with questions or for further information and we will use it only for the purposes for which we have collected it (subject to the exclusions and disclosures we have listed below), unless you agree that we may disclose it to other third parties.
“Personal Information” is personally identifiable information, such as your name, address and e-mail address,. At the time of collection, we will clearly identify the information being collected and the purposes for which it will be used. It is always your choice whether or not to provide Personal Information but if you choose not to provide certain requested Personal Information, in some instances you may not be able to register to use the Website or be able to access and use the Website at all. In other instances, your choice not to provide certain other Personal Information may mean that you will not be able to use certain features of the Website. We may collect Personal Information in respect of the Website through registration processes; communications with you; information downloads; service purchases; user support; surveys.
“Non-Personal Information” is information of an anonymous nature, such as an Internet Protocol
(IP Address), the domain used to access the Website, and the type and version of browser or
system being used by visitors to the website. Aggregate information, such as demographic statistics
our users (e.g. average age or geographical allocation of our users), number of visitors, what pages
users access or visit, and average time spent on the Website is not considered Personal Information.
Similarly, business contact information such as the name, title, business address, or telephone
of a business or professional person or an employee of an organization is not considered Personal
Payment processing: When you buy something from us, we ask you to provide your name, contact information, and credit card information or other payment account information. When you submit your card information, we store the name and address of the cardholder, the expiry date and the last four digits of the credit card number. We do not store the actual credit card number. For quick processing of future payments, if you have given us your approval, we may store your credit card information or other payment information in an encrypted format in the secured servers of our Payment Gateway Service Providers.
Testimonials: When you authorize us to post testimonials about our products and services on websites, we may include your name and other personal information in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us
Interactions with OVP: We may record, analyse and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, for improving our interactions with you and other customers.
Information from browsers, devices and servers: When you visit our websites, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about visitors to our websites. This information is collected to fix any bugs or issues that arise in the application and to enhance user experiences.
Information from application logs and mobile analytics: We collect information about your use of our products, services and mobile applications from application logs and in-house usage analytics tools, and use it to understand how your business use and needs can improve our products. This information includes clicks, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used to access and their locations. We collect this information to improve our product and your user experience.
Information from mobile devices: Our mobile applications requests access to the camera, contact information, photo library, and other information stored on your mobile device. Once granted our application will provide the services related to it. Similarly, when you elect to provide access, location-based information is also collected for purposes including, but not limited to, locating nearby contacts or setting location-based reminders. This information will be exclusively shared with our mapping providers and will be used only for mapping user locations.
Information from third parties: i) signups using federated authentication service providers, such as LinkedIn, Google, Facebook. These services will authenticate your identity and give you the option to share certain personal information with us, such as your name and email address. ii) Referral programs iii) Social media sites and other publicly available sources.
Use of Information: We collect information for the following purposes:
Marketing Communications: If you opt-in to receive marketing communications from us, we will keep you up to date on our products and services, ask you to participate in surveys or provide us feedback of our products. You may withdraw your consent to receiving marketing communications from us at any time by following the opt-out instructions in each communication, or by contacting our marketing department at firstname.lastname@example.org
Statistics: We also collect statistics about use of the Services. This information will be kept confidential, however, aggregate statistics that do not personally identify an individual will be kept by us and such aggregate statistics may be made available to other members or third parties. To update, expand and analyse our records, identify new customers, and provide products and services that may be of interest to you and to analyse trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for and to better help them.
Push notifications: If you have enabled notification on our desktop and mobile applications, we will push notifications through a push notification provider such as Apple Push Notification Service, Google Cloud Messaging or Windows Push Notification Services. You can manage your push notification preferences or deactivate these notifications by turning off notifications in the application or device settings.
Our business partners (Third Parties) may include:
From time to time we may employ third parties to help us improve the Website and/or the Services. These third parties may have limited access to databases of user information solely for the purpose of helping us to improve the Website and/or the Services and they will be subject to contractual restrictions prohibiting them from using the information about our members for any other purpose.
Security: The security of your Personal Information is important to us. We use
efforts to store and maintain your Personal Information in a secure environment. We take technical,
contractual, administrative, and physical security steps designed to protect Personal Information that
you provide to us. We have implemented procedures designed to limit the dissemination of your Personal
Information to only such designated staff as are reasonably necessary to carry out the stated purposes
we have communicated to you.
In certain areas, such as when you provide credit card or other payment information to us, the Website
works to help protect the security of your credit card and other payment information during transmission
by using industry standard Secure Sockets Layer (SSL) encryption technology.
You are also responsible for helping to protect the security of your Personal Information. For instance, never give out your email account information or your password for the Services to third parties.
Access and Accuracy: You have the right to access the Personal Information we hold
about you in order to verify the Personal Information we have collected in respect to you and to have a
general account of our uses of that information. Upon receipt of your written request, we will provide
you with a copy of your Personal Information although in certain limited circumstances, we may not be
able to make all relevant information available to you such as where that information also pertains to
another user. In such circumstances we will provide reasons for the denial to you upon request. We will
endeavour to deal with all requests for access and modifications in a timely manner.
We will make every reasonable effort to keep your Personal Information accurate and up-to-date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate. As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information. Having accurate Personal Information about you enables us to give you the best possible service.
Contact Us: You can help by keeping us informed of any changes such as a change of address or telephone number. If you would like to access your information, if you have any questions, comments or suggestions of if you find any errors in our information about you, please contact us at: www.optimavaluepro.com